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Covid-19: BE prepared!

Dear Valued Customer and Partners,

We are facing an unprecedented situation with the spread of the coronavirus (COVID-19). Developments are rapidly occurring and decisions are being made in real-time that affect our colleagues, our families and our wider community.

One thing that remains consistent and is critical in these challenging times is the ability for you to communicate and connect with your loved ones and conduct your business as best as possible.

Our leadership team is meeting continuously to assess and appropriately respond to the situation and we are operating in accordance with guidance from local government and public health authorities.

In addition, we also have extensive online collaboration capabilities and we are working tirelessly to help everyone stay safe while at the same time continuing to serve you.

Please see below measures we are taking to help you stay connected and some more information on how you can contact us.

Health and Safety

The health and safety of our customers and employees is paramount and we are proud to have the highest safety standards in the industry. We have now taken additional actions:

  • Increased store and office cleaning to three times per day.
  • Frequently cleaning doors, counters and other high frequency touchpoints.
  • Provided training and tools to our employees and external teams to keep them and you safe in the event we need to install or conduct service checks inside your home.
  • And we are following all local and World Health Organisation guidelines as they evolve.

Retail Stores

At this time our stores are fully functional and will remain open, however, please check opening hours before visiting as they may change at short notice.

Maintaining the Network

We have the strongest, fastest and most reliable networks in the Dutch Caribbean and we are increasing the capacity and speed in order to accommodate the anticipated increase in demand.

We have also activated our emergency plan and our technical teams will be working around the clock to keep you, your loved ones and your businesses connected.

We are by your side.

Summary: 
We are facing an unprecedented situation with the spread of the coronavirus (COVID-19). Developments are rapidly occurring and decisions are being made in real-time that affect our colleagues, our families and our wider community.